Terms & Conditions

This site is operated by Nasser Bin Khaled & Sons Automobiles WLL (“NBKA”). Access to this site is subject to the terms and conditions of use outlined below.

WEBSITE TERMS

Please read these Terms and any other terms of use posted on the Website as together they form our Website Terms governing your use of our Website and Website services. We may change these Website Terms from time to time without notice to you by posting the updated Website Terms on the Website, so please be sure to check regularly for updates.

When you place an Order through our Website, you are deemed to have consented to the latest version of the Website Terms then posted on our Website. If a change in law means that we must change our Website Terms after you have placed an Order but before it has been fulfilled, we are obliged to apply that change to your Order. In all other cases, the version posted at the time your Order was placed will apply.

If you do not agree to be bound by the Website Terms, you should not use the Website.

ELIGIBILITY

We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you be at least 18 years of age, able to lawfully: (i) make payment through one of our accepted payment types; (ii) agree to these Terms; and (ii) enter into binding Orders with us.

The Website is for your personal use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.

PRIVACY & COOKIE POLICY

Please refer to our Privacy & Cookie Policy for details on how we deal with your data.

ORDERS

When you place an Order with us, subject to your rights to cancel or return the vehicle, you commit to buy the item described in that particular Order, indicated price; no discount will be applied. You will also be responsible to pay any applicable tax/s according to the Qatari Laws & regulations.

Orders are subject to our acceptance, which we may withhold as per our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and/or stock availability. Items ordered by you are only reserved until your Order has been finalized in accordance with these Terms.

The Website may contain or provide information regarding the availability of vehicles. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement. NBKA doesn’t guarantee the availability of the vehicle, as inventory may change significantly throughout the day.

In rare cases, a vehicle may be available when you place an Order but sold out by the time the order is processed. Should this happen, we will notify you.

NBKA will not be liable for any losses, liabilities, damages, costs or expenses arising out of any error in any data, system error, any interruption or delay in the system

Receipt of your Order will be acknowledged by email. However, the Order is only confirmed when you receive notification from our team on the availability of that vehicle. No party other than us has the authority to confirm acceptance of the Order.

A non-refundable deposit of QAR 10,000 is required for any reservation valid for 7 days to arrange for bank finance or full payment. Any extension of the reservation will be at the discretion of NBKA.

The remaining amount “Balance” will be paid in NBKA showroom, after signing the sale agreement and any related document

Once you have placed your Order and received a confirmation by NBKA, you are required to submit the required documents at NBKA Showroom within 7 working days from placing the Order and confirm details of the vehicle reserved on the Website. A list of the required documents will be sent to you by email.

Once your car is ready for collection you will be informed to collect the vehicle, and finalize the sale with the sales advisors at NBKA Showroom. Please note that it can take up to five days between the date on which the Order is placed and the date of your appointment to collect the vehicle.

Any description given or applied to the vehicle is given by way of identification especially for exterior and interior colors and textures of the materials used. For the avoidance of doubt, you hereby affirm that you do not in any way rely only on any description but will clarify the same with the sales advisor when entering into the purchase.

The sale will only be considered final after you sign all the required documents for the transfer and registration of the vehicle to your name. Our sales advisors will be assisting you with this during your collection appointment and the vehicle can only be registered and delivered in the State of Qatar and all export is not applicable

If you fail to make the full and final payment in NBKA’ showroom for the vehicle within the period of 7 working days of paying the booking amount, and sign the related sale agreement, you will lose your right and reserved booking without any responsibility on NBKA side, and NBKA may avail the car for any other purchase as it deems appropriate.

PRICES

Prices on the Website are displayed in QAR and include the taxes where applicable and may be subject to additional charges according to the Qatari laws and regulations.

Where you purchase using a payment card denominated in a different currency to QAR, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.

All vehicle or products displayed on the Website, constitute an "invitation to offer". You agree to pay the full amount payable for the vehicle or products as indicated during the Order process, including any charges incurred with that Order.

Although we make every effort to ensure prices displayed on our Website and in our communications are correct, errors may occur.

If an error occurs after you have placed your Order whether it was processed or not, NBKA have the right at our sole discretion to refuse or cancel any Orders placed for that vehicle.

Any changes (including any increase) to the Vehicle Excise Duty amount before the vehicle is registered, is beyond our control. As such, we reserve the right to change the vehicle price payable by you, to reflect such increase or change.

PAYMENT

We currently accept the following payment types for deposits paid on our Website: Debit and credit cards issued by Banks in the State of Qatar as per usage restrictions, entitlements and other conditions stipulated by Qatar Central Bank (“QCB”) or any other Government authority from time to time, excluding American Express.

Payment will be taken at the time you place your order. By entering payment details onto our Website, you warrant that you are duly authorized to pay using those details.

The Card should be valid for payment in Qatari currency

The Cardholder (including the Additional Cardholder) shall strictly comply with all requirements of the Qatari law and Qatar Central Bank regulations issued from time to time and in the event of non-compliance, the Cardholder will be liable for action under the applicable exchange control/ management regulations.

Use of the Card at Merchant Establishments will be limited by the Cardholder (including the Additional Cardholder)

The Cardholder agree that an electronic record or printout of an electronic record or a copy produced from a microfilm or a scanned /digital image of any document or Charge relating to the Card / or produced from data received by the cardholder electronically or any intermediary, shall be conclusive evidence of that document or Charge for any purpose,

any claim or dispute shall not relieve the Cardholder of his/her obligation to pay all purchase amount and the Cardholder agrees to pay promptly such amount,

The Cardholder acknowledges that the privileges, benefits and facilities attached to the Card , according to the related terms and conditions authorize him/her the purchase of the goods (vehicle), The Cardholder must pay for the purchase transaction as it appears, and the vehicle(s) will only be registered under the cardholder’s name .

In case the Card is suspended/cancelled, whether on account of non-compliance with exchange control/management regulations or otherwise, the cardholder will be responsible for any attempted usage of the Card.

We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use or utilize the relevant payment type.

For any assistance or queries on your online payments, kindly get in touch by calling +974 4462 4444.

DISCOUNT SCHEMES

Discount schemes are currently not available for Orders placed through the Website and we would ask you to contact our sales team directly.

DELIVERY PROCESS

Title and risk to the vehicle(s) in your Order will pass to you upon execution of purchase agreement and all the documents required for the transfer and registration of the vehicle(s) to your name.

Unless otherwise agreed in writing, collection of the vehicle shall take place at the NBKA Showroom and on the date specified by your sales advisor.

If we are unable to deliver the vehicle due to delays caused by the customer beyond 3 working days, then we have the right to place the vehicle in storage until such times, as delivery may be affected, and you will be liable for any expense associated with such storage equal to QAR 35 per day until such time the delivery takes place.

During the vehicle preparation process, it may come to notice that during the transit, some minor imperfections may need to be polished or restored to the original condition without any impact on the quality, warranty, or detriment to the vehicle.

The vehicle(s) or products are sold and delivered subject to NBKA conditions of sale.

CANCELLATION

Once an order is placed and confirmed all down payments/reservation amounts are non-refundable, unless there is a product damage due the manufacturer defect discovered before the delivery.

Following the Cooling Off Period, we will only refund a fully confirmed and processed Order if on physical inspection of the vehicle or product, it appears that the reserved vehicle or product is not as per the selected requirement at the time of Order.

Refunds will be processed within 45 days from the date of Order cancelation. Refunds if applicable will be made to the original mode of payment.

PRODUCT LIABILITY

By placing an Order through our Website, you acknowledge and agree that full liability for the products or vehicles rests with the manufacturer and that we carry no product liability for those items.

INTELLECTUAL PROPERTY RIGHTS

Your use of the Website and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as described in the Content section below), including our software, HTML or other code contained in the Website. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national and international intellectual property laws and treaties. You are permitted to use the Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited.

NBKA reserves the right to monitor submissions to the site and to edit or reject any submissions.

All names, images, logos identifying NBKA, Mercedes-Benz, Mercedes-AMG or Mercedes-Maybach are proprietary marks of NBKA or its brand partners. All third-party brand, product, service, and company names contained on this site are the trademarks, service marks and trade names of their respective holders. NBKA does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.

CONTENT

In addition to the Intellectual Property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio, or text on this Website. We have made every effort to ensure that the information on the Website accurate and complete, but we cannot promise that Content is error-free. We also do not promise that the functional aspects of the Website or Content will be error free or that this Website or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.

USER GENERATED CONTENT

By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts, please contact us here.

NBKA reserve the right in our sole discretion not to publish or to remove any comment including those that NBKA believe may be unlawful, defamatory, racist, or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trademarks, patents, and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This Website is available to the public and therefore information you consider confidential should not be posted to this Website.

THIRD PARTY SITES

In an attempt to provide increased value to our users, we may provide links to other Websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly, or indirectly, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods, or services available on such external sites or resources

The user acknowledges that NBKA, and/or its Affiliates hold certain personal information about him including but not limited to the name, home address, telephone number, date of birth, national social security or social insurance number, salary, nationality, job title, and details of all Common Shares granted, cancelled, vested, unvested, or outstanding (the “Personal Data”). Certain Personal Data may also constitute “Sensitive Personal Data” within the meaning of the Qatari law No. 13 of 2016 (the “Data Protection Law”), Such data include but are not limited to Personal Data and any changes thereto, and other appropriate personal and financial data about the customer. The customer hereby provides express consent to the Company and/or its Affiliates to collect, hold, share and process any such Personal Data and Sensitive Personal Data after sale and during the service. The customer also hereby provides express consent to the Company and/or its Affiliates to transfer any such Personal Data and Sensitive Personal Data outside the country.

FORCE MAJEURE

We shall not be liable for any delay or failure in performing any of the obligations if such a delay, errors or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, pandemics, strikes, accidents, war, fire, lockdown & blockage, delay due to the manufacturer failure to deliver on time. In a force majeure event, NBKA shall be entitled to a reasonable extension of time to meet its obligations. If the delay persists for such time as we consider unreasonable, it may, without liability on our part, cancel the Order.

NO WARRANTY

Except as otherwise provided in these Website Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular purpose, non-infringement, or other violation of third-party rights revisions.

Your use of the Website is at your sole risk and it is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the Website at any time.

Save as required by law, we make no warranties that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable, or otherwise complete.

If you download any content from the Website, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Website shall create any warranty of any kind.

LIABILITY

Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall, NBKA our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will NBKA be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arises.

Nothing in these Website Terms is intended to impact any rights you or NBKA may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural, and religious rights as enshrined in applicable law.

The customer shall defend, hold harmless and indemnify NBKA from and against any and all losses, claims, damages liabilities and expense NBKA suffers or incurs as a result of any willful or omission by the customer (including any loss or expense suffered or incurred by NBKA as a result of any third party bringing any claim or action against NBKA as a result of such loss, damage and/or any breach by the customer of this Agreement, according to the Applicable Law.

NBKA liability will not be applied in the case of:

Tort of deceit or fraud;

Any liability to the extent that the same may not be excluded or limited as a matter of Applicable Law.

INDEMNITY

You agree to defend, indemnify, and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use by third parties accessing the Website using your account caused by your action or inaction.

ENTIRE AGREEMENT

You acknowledge and agree that these Website Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase or booking by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.

NO AGENCY

Nothing contained in these Website Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

ASSIGNMENT

NBKA may assign our rights under this Agreement to any entity under the ultimate beneficial control of the shareholders of NBKA.

NO WAIVER

Any failure to exercise or any delay by either party in exercising its rights or remedies under these Website Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.

SEVERANCE AND VALIDITY

If any provision of these Website Terms is held to be illegal or unenforceable, the remaining Website Terms (or parts thereof) will not be affected and will remain in full force and effect.

LANGUAGE

These Website Terms are published in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the Arabic will prevail.

DISPUTES AND GOVERNING LAW

This Agreement (and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this Agreement or its formation) shall be governed by and construed in accordance with the Laws of the State of Qatar and jurisdictions.

Any dispute arising shall be referred to the exclusive jurisdiction of the courts of Qatar.

COMPLIANCE

NBK WLL explicitly states and affirms that we will not engage in any transactions or dealings with entities or individuals listed on sanction lists, NBK WLL reserves the right to terminate or refrain from any current or future engagements should any party involved be found on such sanction lists, to ensure compliance with these regulations.

KYC

The customer is required to provide accurate and updated information and documentation for due diligence purposes. This may include but is not limited to, identification, proof of address, financial information, and any other documents deemed necessary to establish the identity and legitimacy of the involved parties. Failure to comply with KYC requirements may result in the suspension or termination of the agreement with no responsibility on NBK.